What is Qiewa Return Policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 201 Tower dr, Sun Prairie WI 53590, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 201 Tower dr, Sun Prairie WI 53590, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item .
Unexpected situations arise and you may need to cancel your order - we completely understand that. However, we ask that you do your due diligence before purchasing a scooter to minimize the likelihood of returns. We have a customer support team dedicated to helping you make the best decision possible - please leverage that and don't hesitate to reach out with questions, comments, or concerns.
Please note that if you are canceling your order due to a better offer from the US or Canadian competitor, let us know and we will determine if we can price match it.
The process for canceling your order depends on its status. In any case, you will still need to complete the return request form to get the process started:
If your order is a pre-order (expecting to ship at a future date), you have up to 48 hours before the expected shipping date to cancel this order (the only fee that will be charged with all pre-order cancellations is a 3% credit card processing fee, the rest of the value is fully refundable). If the order is fulfilled or has a tracking number, unfortunately, return shipping will have to be paid by the customer as it's too late.
*Important to note: Even if you don't receive a tracking number, your order may have already shipped from our warehouse. There is a 12-hour delay for this, hence please ask the A-Team and they will notify you of the status.
When the refund is processed, the funds will be credited back to your original payment method within 2-5 business days.
2) In-Stock Orders or In-Transit Items
If the product you ordered is in stock, your order will be fulfilled within 1 hour of your order. After 1 hour, the order will be too late to cancel and will be shipped out. Please note that there is a 12-hour delay for you to receive the tracking number, regardless, the scooter has already been picked, packed, and handed over to UPS or Canpar.
If the order has been shipped, the return shipping fee + 3% credit card processing fee will be deducted from the refund. If possible, refuse the shipment when the courier service attempts delivery. This will reroute the package back to our facilities. If this is not possible and the order must be delivered, please mention that in the comments section of your Return Request and please make sure to not use the product (if used once, returns are not accepted). Our team will work with you to coordinate another means of returning the product. To submit your Return Request, simply follow the link above.
When the product is returned, received, and inspected by our quality control team, the return shipping fees + credit card processing fee of 3% will be deducted from your refund and the balance will be credited back to your original method of payment. The return shipping estimates are provided below:
- Q-POWER2: $150~ $200
- Q-FORCE: $130~ $150
- Q-HUMMER2: $100~ $150
- Q-MINI2: $100~ $120
3) You have received and used the scooter, but would like to return it
Let us be very clear - we DO NOT accept returns of used products. Please leverage our A-Team, blog posts, or Youtube channel to educate yourself on the available options, before committing to a purchase.
If the scooter remains unused (brand new) and is within the 14 day return policy window, our team will gladly help with this return process. You can submit a return request via the link above. The same rates and fees mentioned above will apply for return shipping costs in (2).
If your scooter is having issues and you want to return it, rest assured our warranty will likely cover your case.
I don't like my scooter - can I return it and get a refund?
Unfortunately, as mentioned in our return policy, we do not accept returns of used scooters due to the depreciation in value a scooter gets once it travels (even if its one mile). Our team really does its absolute best to make this policy clear on our website and invests heavily in content to show you the performance, ride quality and specifications of these scooters through YouTube videos online to help you with your online purchase decision. If you're still looking to resell your scooter, we recommend online marketplaces such as Ebay or Facebook Marketplace
What if my order is late?
Based on the product's page,we've announced the correct delivery time.
If it exceeds the delivery time range and was late within 30 days, we will discount $100USD
If the product was late and over more than 30 days,we will give a full refund.We will make a free shipping label. When the scooter is returned to our delivery address,a full refund will be given. (Buyers do not send the products back by yourselves. If the products are lost or stolen, we will not take any responsibility)
PS: The warranty time will only start after the buyer receives the scooter,not from the time of placing the order,the warranty time is not include the delivery time.
I want to cancel my order - how can I do it?
If you would like to cancel your order, you can submit a request here.
Before submitting your cancellation request please be sure to review our full return policy here to determine what you may be eligible for.
Please note that if the product has not yet shipped, you will be eligible for a full refund. If you have already received your product, returns will only be accepted on unused products and customers will need to cover return shipping. If an order has not yet shipped, your order will be placed on a delivery hold until the cancellation request is finalized or lifted.